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Q. What is Cash@POS?

A. Cash@POS is a facility using which debit card holders can withdraw cash by swiping their debit/prepaid cards (issued in India) at SBI POS Terminals at merchant locations.

Q. Is the facility available on all POS terminals of SBI?

A. The facility is activated at identified merchants and also at the request of the merchant to disburse cash up to a maximum of Rs. 1000/card/day. Merchants have been provided with our “State Bank Cash Point: Chhota ATM” display poster.

Q. What are the types of card that can be swiped for availing this facility?

A. Debit Cards of all Banks/Issuers ready to support Cash@POS transactions can be swiped for availing the facility. Currently Debit Cards of all major Banks including Axis Bank, HDFC Bank etc. in India alongwith State Bank Group Debit cards will be accepted on our POS Terminals for Cash@POS.

Q. What are the daily withdrawal limits?

A. Minimum Rs.100 & Maximum Rs.1000 per card per day (As per RBI guidelines) in multiples Rs.100/-.

Q. Does the card holder need to pay any extra charges to the merchant/shop keeper?

A. No, extra charges are to be paid to the merchant.

Q. Can a cardholder do only Cash Transaction or a combined Sale & Cash transaction?

A. Yes. The card holder can do “ONLY CASH” transaction, “SALE & CASH” transaction or only “SALE” transaction as per his requirement.

Q. What would the merchant/shopkeeper receive if Cash@POS facility is activated on the SBI POS terminal installed at merchant location?

A. Merchant gets Rs.4/- per successful transaction.

Q. What does a Merchant having SBI POS terminal need to do, to avail Cash@POS facility?

A. Merchant needs to contact his nearest SBI Branch and submit a request letter as well as sign an arrangement letter for activation of the facility.

Q. What does a Merchant not having a SBI POS terminal need to do, to avail Cash@POS facility?

A. Merchant needs to contact his nearest SBI Branch to get a new terminal alongwith the Cash@POS facility

Q. What are the responsibilities of the Merchant?

A. 1. He should accept only Debit Cards issued in India for cash disbursement of maximum Rs.1,000/- per card per day with minimum of Rs.100/- and in multiples of Rs.100/- and should depart with cash only after printing of the charge slip
2. Merchant should not ask/demand any fee/charges from the card holder.

Q. In case of other Bank Debit Cards, where should the card holder raise a complaint, if any?

A. The card holder should raise a complaint with his Bank for quick redressal. (For example: - A HDFC Bank Debit Card Holder should raise the complaint with HDFC Bank helpline only)